\\\ When attempting to raise awareness of a particular cause, organization, program or policy at a networking event: Develop collateral
To support your organization and get the message out there about the work you are doing, develop collateral and educational pieces. By developing "boilerplate" language, you create a guide on how your documents should appear. You should be able to copy and paste from this template for commonly used text and use in materials or in promotion of your organization. You may find that you need collateral pieces for different reasons. These may include:
Overview of your organization
Event promotion
More detailed description of select programs
Reports on your successes
Educational materials related to your services
Annual reports on your financial status
Remember, any collateral piece is only as good as its accompanying distribution plan. Develop collateral based on a need to share information about your organization through well thought-out distribution channels and... NETWORK!!
Being able to communicate effectively with others requires people skills, and here's eight essential ones: 1. Understanding people People not only come in all shapes and sizes, but they come with different personality types as well. You may want to brush up on how to communicate with the four main personality types by reading this article. Indeed, dedicated students of communication could do little better than purchase Bem Allen's excellent introduction to personality types, 'Personality Theories'. People are individuals, with as many similarities from one person to the next as differences. To communicate most effectively, each will require you to communicate with them in their own individual preference style, using their language, their body gestures, and their pace and intonation. So how do you find out how best to communicate with someone? Spend time with them! Don't expect to meet someone off the street and talk intimately with them within a minute. Understanding a subject takes time -- whether that subject is an academic one or another human being. 2. Expressing your thoughts and feelings clearly Our brains can only take so much information in at any one time. We are bombarded with messages every second of the day, so to compete with the barrage of 'noise' a person faces, your message needs to be clear, succinct and to the point. It is very worthwhile taking time to plan your communication -- no matter by what method it is delivered -- to ensure that you are taking the least amount of time to express the right level of thought in the most receptively simple manner. 3. Speaking up when your needs are not being met Just as important in business relationships as in domestic ones, speaking up to ensure that your needs are met is a fundamental part of any relationship. You may wish to read this article on assertive, not aggressive, communication, but in a nutshell there are six different ways you can be assertive and not aggressive in your communication: by rehearsing your behaviour prior to the communication; by repeating your communication (the 'broken record' technique); fogging; asking for negative feedback; tentative agreement with negative feedback; and creating a workable compromise. Assertiveness is a useful communication tool. It's application is contextual and it's not appropriate to be assertive in all situations. Remember, your sudden use of assertiveness may be perceived as an act of aggression by others. 4. Asking for feedback from others and giving quality feedback in return Alongside assertiveness techniques, the giving and receiving of feedback is a key communication skill that must be learnt if you want to have any hope of developing long-term business relationships.. Toastmasters International teach a useful feedback and critical review technique -- first give a sincere compliment, follow this with any practical suggestions for improvement, then wrap up with further sincere praise. It is known as 'CRC', or 'Commend, Recommend, Commend', a three-step model for excellence in giving quality feedback. Remember, too, that truthfulness is a subjective view. What you may find distasteful in someone may be equally desirable from another's point of view. As I learnt, by living through a series of IRA attrocities in England and watching the US political and media reactions, one man's terrorist is another man's freedom fighter. 5. Influencing how others think and act We all have the opportunity to influence how others think and act. All the way from Cialdini's Persuasion principles down to simple violence (of a verbal or physical nature), we are daily able to shape the thoughts and actions of those around us. From something as simple as smiling and saying, "Hello!" as a way of influencing someone's mood, to leading by example during an intense period of change, there are many ways of either leading to or drawing out of others required behaviours and attitudes. Remember that an attitude leads to an emotion, which in turn leads to an action. Shape the attitudes and you have a more reliable way of predicting actions. 6. Bringing conflicts to the surface and getting them resolved I confess: I'm not a 'natural' at handling conflict. It's taken marrying into an existing family of three children to help this only child come to terms with conflict. It's taken me three years of living in my family to realise it's possible to co-exist in conflict and not get personally involved. But it wasn't an easy lesson to learn, I can tell you! But being a step-father to teenage children has helped me learn the importance of bringing conflicts and resentments to the surface where they can be more easily managed. Your employees might be harbouring secret resentments of you, and unless you find out what they are, bring these 'dark secrets' out into the light of day, you are never going to be able to successfully deal with them. It's embarassing, potentially humiliating and requires a strong level of patience not to launch straight into a defensive mode, but giving people the opportunity to express their concerns, disappointments and anger, face-to-face, gives you tremendous opportunity to put things right, or help them see where their thoughts and feelings are misplaced. 7. Collaborating with others instead of doing things by yourself I'm a shocker at this, but learning to delegate and share has been instrumental in growing my own business. The quickest way of burying yourself in excess detail and workload is to try and do everything yourself. Yet sharing the workload can be the smartest thing you will ever do. Here's why: 'Leverage'. Leverage is taking your skills and abilities and allowing others to magnify your work capacity. You train them to do what you do and you do something else. One bricklayer can only lay a certain number of bricks in an hour, but that same bricklayer can train 15 mates to lay bricks and suddenly those 15 bricklayers are building monuments while the first bricklayer is out securing more work for them. While the 15 are laying bricks, the original bricklayer can be learning how to perform advanced bricklaying, or learn sales strategies, or learn supervision skills. The lesson is simple: try and do it all yourself and the 'all' will bury you; teach others to do what you do and you build a monument. Jesus taught 11 men how to do what he did. Then he left them to carry on while he moved on to other things. From the simple act of one man teaching 11 others, a church and the largest, most influential religious movement the world has ever known was born. 8. Shifting gears when relationships are unproductive Sometimes you need to walk away. Sometimes you need to jettison unhealthy cargo. And sometimes you need to take drastic steps to regain balance and momentum. 'Shfting gears' can be as simple as changing the venue of your supervision meeting from a dark office to a nearby cafe. Sometimes it can be moving the meeting from straight after lunch to first thing next morning, when clearer heads might prevail. Sometimes it can mean increasing the level of assertiveness in order to ensure the point you are making is being received. Sometimes it might mean bringing others into the meeting so that the other person understands the implications of their attitudes or actions. And sometimes it can mean helping them find a more meaningful and satisfying role outside of your sphere of influence. As a management psychologist I clearly remember one organisation I consulted to: the only way out of a staff impasse was to remove the impediments to progress. Which meant helping key protagonists find new work outside of the organisation. Sometimes culture change can only be effected in a quick way by bringing in an entire new team and throwing away the dead wood. But only as a last resort. Conclusion The whole idea of being people skilled is knowing or finding how to bring out the best in others in any situation, rather than their worst. By mastering these eight essential people skills you dramatically increase your chances of achieving the best outcomes out of your interactions and business challenges.
Differential diagnosis of mental/emotional disorders
• Assessment of mental status*
• Physical, mental or behavioral indicators of physical illnesses and disorders*
• Indicators of chemical dependency
• Psychopharmacology (e.g., awareness of appropriate use of psychotropic medication, expectable results, side effects and
parameters for medical consultation)*
• Standardized tests and use of other systematic assessment frameworks*
• Clinical record keeping
• Statutes, case law and regulations affecting clinical practice and clients’ health and welfare
• Anatomical, physiological, genetic and medical information*
Free Social Work Tools If you have read about them in 'Preventing Breakdown' and been daunted at the thought of making the cards for yourself, then download them here. Use with families and individuals to build confidence and self-efficacy. Explore strengths, values and opportunities for change in a totally unchallenging and solution focused way. Download the cards by clicking on the links below Strength CardsValue CardsGoals CardsGoals Booklet The cards are currently in Microsoft Word format for speed of downloading. For instructions on how to use these tools you will need to see Preventing Breakdown. Just print the cards onto coloured paper and cut them out. We use Blue for Strengths, Yellow for Values and Pink for Goals. I have provided the Goals Cards in a booklet format as well, this can be useful to leave as motivational homework with families. Print the pages off, staple them together and give each member a booklet. (yes I know... it needs some updating as there are some duplications in there) If you want Values Cards for Kids, see Kids Need...
Wikispace is a collaberative tool in itself as well as YouTube because it allows people to share and expand on their knowledge of a particular subject with others. It also allows subject matter/information for a particular cause, social problem, etc. to be distributed in a how-to manner. This video is an example of a collabertation from a group of college students in PA to share their information learned in its social work course done so through this clip. Another good example of collaberation is Wikipedia, although not repituable, it is most often a quick go-to reference site for many people that anyone can add-on their knowledge of the subject to.
Amari Howard
Information is sometimes collected from collateral sources: friends, relatives, neighbors, physicians, and other social agencies, teachers and others who may be able to provide relevant information. In some cases, clients have received social services from a number of different agencies. Summary information about such clients is often obtained from these agencies.
Some workers overlook collateral sources; as a result potentially valuable information is not collected. Less frequently workers spend too much time gathering collateral information. In social work practice, a practitioner needs to exercise prudence in deciding what information is needed. In many circumstances, it is essential to get the client’s verbal consent and have the client sign release of information forms before contacting collateral sources.
from :The Practice of Social Work: A Comprehensive Worktext By Charles Zastrow
What's Coming in 2007
The National Social Work Public Education Campaign has accomplished a lot in the past three years, with exciting new projects in 2007. Here's what's in store this year:
• Collateral– Plans are already in the works for making new tools available to those promoting the profession. This year, NASW will create a multimedia presentation that explains what social workers do. Additionally, the video part of the presentation will be placed on National Public Television’s “Spotlight On” programming. • Advertising – Through print and online media, NASW is working to place campaign ads in places where consumers will find them. We will be working with high circulation publications for print adplacements and posting banner advertisements on Web sites that target prospective social work consumers. This year, NASW will also create new ads promoting specific areas of social work to place in specialty publications. Finally, we continue working with Clear Channel Outdoor to place billboards in 20 markets.
• Media Outreach – Reaching the public through editorial media is an effective way of getting our message out widely. This year, NASW will focus on targeted media outreach using the stories and concepts from our four real life profiles in the campaign advertisements. We are also building an online tool that will allow social workers to post specific feedback on related news coverage and portrayals of social work in the entertainment media. Additionally, NASW will syndicate content from the consumer Web site, www.HelpStartsHere.org, to other high traffic Web sites that reach our target audiences
• Surveys – The campaign is designed to position social workers as experts. This year NASW will be conducting another survey (the first survey is highlighted on page 5) of sandwich generation and baby boomer women on another timely topic. NASW will also seek a better understanding of how people choose a career in social work by surveying social work students. This data will inform strategies to recruit more social workers to the profession.
3. Develop collateral To support your organization and get the message out there about the work you are doing, develop collateral and educational pieces. By developing "boilerplate" language, you create a guide on how your documents should appear. You should be able to copy and paste from this template for commonly used text and use in materials or in promotion of your organization. You may find that you need collateral pieces for different reasons. These may include:
Overview of your organization
Event promotion
More detailed description of select programs
Reports on your successes
Educational materials related to your services
Annual reports on your financial status
Remember, any collateral piece is only as good as its accompanying distribution plan. Develop collateral based on a need to share information about your organization through well thought-out distribution channels.10 Warning Signs of Addiction
Intervention and the treatment plan can take many forms and often occurs during the social work interview, especially if the child already confirmed diagnosis. Examples include:
helping families understand the nature of their child's disability
reframing the parent's perspective of their child's behavior
taking action to protect a child who is being neglected or abused by the parents
providing the family with information about their child's disability, service systems, and entitlements
information related to transition and future planning (guardianship, special needs trust)
___
Arachel Pena Head of Social Work, Dr Fielding. discusses how a career in social work is perfect for people who seek justice and equality across all societies and love to make a difference on a personal level. Dr Fielding also explains how Curtin's Social Work course's extensive practical aspect makes it the best of its kind in the state.
When disparate but complimentary domains are brought together, something wonderful can emerge from the overlap that would not otherwise exist. Finding the sweet spot were the right elements are brought together in the right balance is the true art of fostering collaboration. Of course, an organization must have a culture that values, supports
CollaborativeOrganizationVennDiagram
and rewards collaboration before this can happen. Yet even with such a culture in place, opportunities are often missed. This happens when people who would otherwise benefit from working together cannot answer three simple questions. Who knows what? Who knows whom? What language do they speak?
The larger an organization gets, the more difficult it becomes to answer these questions. An HR system may have resumes and CVs on file, but those documents are usually out of date and were likely tailored to fit a job posting rather than to reflect actual skills and interests. If the knowledge you need lies outside of your department, or worse outside of your company altogether, connecting with the right person is difficult even if you can identify them. Finally, if the planets align and the right people with the right expertise do manage to connect, will they be able to share information? Will all parties use the same terminology to refer to the same thing? Will their databases and web services be able to share information in a meaningful way? Unless and until each of these areas is addressed, an organization will never reach its full collaboration and innovation potential.
These questions are nothing new and have in fact been at the heart of knowledge management efforts for decades. Attempts to answer them have yielded mixed results, usually because they are focused on a single area, technology or technique. The phone directory might get revised. The biography section of the company website may get a facelift. A new knowledgebase might be created. These efforts, while admirable, are Band-Aids that do not move an organization forward in any substantive way. Even more ambitious KM initiatives generally end-up becoming siloed projects that fail to address the need for a comprehensive approach to building and sustaining collaboration. A multipronged, integrated approach is required. Three key disciplines, when used in concert, can provide the framework and mechanisms to realize the full potential of the collaborative enterprise.
Biopsychosocial History and Collateral Data
\\\
When attempting to raise awareness of a particular cause, organization, program or policy at a networking event:
Develop collateral
To support your organization and get the message out there about the work you are doing, develop collateral and educational pieces. By developing "boilerplate" language, you create a guide on how your documents should appear. You should be able to copy and paste from this template for commonly used text and use in materials or in promotion of your organization. You may find that you need collateral pieces for different reasons. These may include:
- Overview of your organization
- Event promotion
- More detailed description of select programs
- Reports on your successes
- Educational materials related to your services
- Annual reports on your financial status
Remember, any collateral piece is only as good as its accompanying distribution plan. Develop collateral based on a need to share information about your organization through well thought-out distribution channels and... NETWORK!!1. Understanding people
People not only come in all shapes and sizes, but they come with different personality types as well. You may want to brush up on how to communicate with the four main personality types by reading this article. Indeed, dedicated students of communication could do little better than purchase Bem Allen's excellent introduction to personality types, 'Personality Theories'.
People are individuals, with as many similarities from one person to the next as differences. To communicate most effectively, each will require you to communicate with them in their own individual preference style, using their language, their body gestures, and their pace and intonation.
So how do you find out how best to communicate with someone? Spend time with them! Don't expect to meet someone off the street and talk intimately with them within a minute. Understanding a subject takes time -- whether that subject is an academic one or another human being.
2. Expressing your thoughts and feelings clearly
Our brains can only take so much information in at any one time. We are bombarded with messages every second of the day, so to compete with the barrage of 'noise' a person faces, your message needs to be clear, succinct and to the point.
It is very worthwhile taking time to plan your communication -- no matter by what method it is delivered -- to ensure that you are taking the least amount of time to express the right level of thought in the most receptively simple manner.
3. Speaking up when your needs are not being met
Just as important in business relationships as in domestic ones, speaking up to ensure that your needs are met is a fundamental part of any relationship.
You may wish to read this article on assertive, not aggressive, communication, but in a nutshell there are six different ways you can be assertive and not aggressive in your communication: by rehearsing your behaviour prior to the communication; by repeating your communication (the 'broken record' technique); fogging; asking for negative feedback; tentative agreement with negative feedback; and creating a workable compromise.
Assertiveness is a useful communication tool. It's application is contextual and it's not appropriate to be assertive in all situations. Remember, your sudden use of assertiveness may be perceived as an act of aggression by others.
4. Asking for feedback from others and giving quality feedback in return
Alongside assertiveness techniques, the giving and receiving of feedback is a key communication skill that must be learnt if you want to have any hope of developing long-term business relationships..
Toastmasters International teach a useful feedback and critical review technique -- first give a sincere compliment, follow this with any practical suggestions for improvement, then wrap up with further sincere praise. It is known as 'CRC', or 'Commend, Recommend, Commend', a three-step model for excellence in giving quality feedback.
Remember, too, that truthfulness is a subjective view. What you may find distasteful in someone may be equally desirable from another's point of view. As I learnt, by living through a series of IRA attrocities in England and watching the US political and media reactions, one man's terrorist is another man's freedom fighter.
5. Influencing how others think and act
We all have the opportunity to influence how others think and act. All the way from Cialdini's Persuasion principles down to simple violence (of a verbal or physical nature), we are daily able to shape the thoughts and actions of those around us.
From something as simple as smiling and saying, "Hello!" as a way of influencing someone's mood, to leading by example during an intense period of change, there are many ways of either leading to or drawing out of others required behaviours and attitudes.
Remember that an attitude leads to an emotion, which in turn leads to an action. Shape the attitudes and you have a more reliable way of predicting actions.
6. Bringing conflicts to the surface and getting them resolved
I confess: I'm not a 'natural' at handling conflict. It's taken marrying into an existing family of three children to help this only child come to terms with conflict.
It's taken me three years of living in my family to realise it's possible to co-exist in conflict and not get personally involved. But it wasn't an easy lesson to learn, I can tell you!
But being a step-father to teenage children has helped me learn the importance of bringing conflicts and resentments to the surface where they can be more easily managed.
Your employees might be harbouring secret resentments of you, and unless you find out what they are, bring these 'dark secrets' out into the light of day, you are never going to be able to successfully deal with them.
It's embarassing, potentially humiliating and requires a strong level of patience not to launch straight into a defensive mode, but giving people the opportunity to express their concerns, disappointments and anger, face-to-face, gives you tremendous opportunity to put things right, or help them see where their thoughts and feelings are misplaced.
7. Collaborating with others instead of doing things by yourself
I'm a shocker at this, but learning to delegate and share has been instrumental in growing my own business.
The quickest way of burying yourself in excess detail and workload is to try and do everything yourself. Yet sharing the workload can be the smartest thing you will ever do. Here's why:
'Leverage'.
Leverage is taking your skills and abilities and allowing others to magnify your work capacity. You train them to do what you do and you do something else.
One bricklayer can only lay a certain number of bricks in an hour, but that same bricklayer can train 15 mates to lay bricks and suddenly those 15 bricklayers are building monuments while the first bricklayer is out securing more work for them.
While the 15 are laying bricks, the original bricklayer can be learning how to perform advanced bricklaying, or learn sales strategies, or learn supervision skills.
The lesson is simple: try and do it all yourself and the 'all' will bury you; teach others to do what you do and you build a monument.
Jesus taught 11 men how to do what he did. Then he left them to carry on while he moved on to other things. From the simple act of one man teaching 11 others, a church and the largest, most influential religious movement the world has ever known was born.
8. Shifting gears when relationships are unproductive
Sometimes you need to walk away. Sometimes you need to jettison unhealthy cargo. And sometimes you need to take drastic steps to regain balance and momentum.
'Shfting gears' can be as simple as changing the venue of your supervision meeting from a dark office to a nearby cafe. Sometimes it can be moving the meeting from straight after lunch to first thing next morning, when clearer heads might prevail.
Sometimes it can mean increasing the level of assertiveness in order to ensure the point you are making is being received. Sometimes it might mean bringing others into the meeting so that the other person understands the implications of their attitudes or actions.
And sometimes it can mean helping them find a more meaningful and satisfying role outside of your sphere of influence.
As a management psychologist I clearly remember one organisation I consulted to: the only way out of a staff impasse was to remove the impediments to progress. Which meant helping key protagonists find new work outside of the organisation. Sometimes culture change can only be effected in a quick way by bringing in an entire new team and throwing away the dead wood. But only as a last resort.
Conclusion
The whole idea of being people skilled is knowing or finding how to bring out the best in others in any situation, rather than their worst. By mastering these eight essential people skills you dramatically increase your chances of achieving the best outcomes out of your interactions and business challenges.
Dimensions of Practice: Collateral Tools
Differential diagnosis of mental/emotional disorders
• Assessment of mental status*
• Physical, mental or behavioral indicators of physical illnesses and disorders*
• Indicators of chemical dependency
• Psychopharmacology (e.g., awareness of appropriate use of psychotropic medication, expectable results, side effects and
parameters for medical consultation)*
• Standardized tests and use of other systematic assessment frameworks*
• Clinical record keeping
• Statutes, case law and regulations affecting clinical practice and clients’ health and welfare
• Anatomical, physiological, genetic and medical information*
SW Encyclopedia
If you have read about them in 'Preventing Breakdown' and been daunted
at the thought of making the cards for yourself,
then download them here.
Use with families and individuals to build confidence and self-efficacy.
Explore strengths, values and opportunities for change
in a totally unchallenging and solution focused way.
Download the cards by clicking on the links below
Strength Cards Value Cards Goals Cards Goals Booklet
The cards are currently in Microsoft Word format for speed of downloading.
For instructions on how to use these tools you will need to see Preventing Breakdown.
Just print the cards onto coloured paper and cut them out.
We use Blue for Strengths, Yellow for Values and Pink for Goals.
I have provided the Goals Cards in a booklet format as well, this can be useful to leave as motivational homework with families.
Print the pages off, staple them together and give each member a booklet.
(yes I know... it needs some updating as there are some duplications in there)
If you want Values Cards for Kids, see Kids Need...
Wikispace is a collaberative tool in itself as well as YouTube because it allows people to share and expand on their knowledge of a particular subject with others. It also allows subject matter/information for a particular cause, social problem, etc. to be distributed in a how-to manner. This video is an example of a collabertation from a group of college students in PA to share their information learned in its social work course done so through this clip. Another good example of collaberation is Wikipedia, although not repituable, it is most often a quick go-to reference site for many people that anyone can add-on their knowledge of the subject to.
Amari Howard
Information is sometimes collected from collateral sources: friends, relatives, neighbors, physicians, and other social agencies, teachers and others who may be able to provide relevant information. In some cases, clients have received social services from a number of different agencies. Summary information about such clients is often obtained from these agencies.
Some workers overlook collateral sources; as a result potentially valuable information is not collected. Less frequently workers spend too much time gathering collateral information. In social work practice, a practitioner needs to exercise prudence in deciding what information is needed. In many circumstances, it is essential to get the client’s verbal consent and have the client sign release of information forms before contacting collateral sources.
from :The Practice of Social Work: A Comprehensive Worktext By Charles Zastrow
• Advertising – Through print and online media, NASW is working to place campaign ads in places where consumers will find them. We will be working with high circulation publications for print adplacements and posting banner advertisements on Web sites that target prospective social work consumers. This year, NASW will also create new ads promoting specific areas of social work to place in specialty publications. Finally, we continue working with Clear Channel Outdoor to place billboards in 20 markets.
http://www.naswfoundation.org/impact/spring07/coming07.asp
3. Develop collateral
To support your organization and get the message out there about the work you are doing, develop collateral and educational pieces. By developing "boilerplate" language, you create a guide on how your documents should appear. You should be able to copy and paste from this template for commonly used text and use in materials or in promotion of your organization. You may find that you need collateral pieces for different reasons. These may include:
- Overview of your organization
- Event promotion
- More detailed description of select programs
- Reports on your successes
- Educational materials related to your services
- Annual reports on your financial status
Remember, any collateral piece is only as good as its accompanying distribution plan. Develop collateral based on a need to share information about your organization through well thought-out distribution channels.10 Warning Signs of AddictionIntervention and the treatment plan can take many forms and often occurs during the social work interview, especially if the child already confirmed diagnosis. Examples include:
- helping families understand the nature of their child's disability
- reframing the parent's perspective of their child's behavior
- taking action to protect a child who is being neglected or abused by the parents
- providing the family with information about their child's disability, service systems, and entitlements
- information related to transition and future planning (guardianship, special needs trust)
___Arachel Pena
Head of Social Work, Dr Fielding. discusses how a career in social work is perfect for people who seek justice and equality across all societies and love to make a difference on a personal level. Dr Fielding also explains how Curtin's Social Work course's extensive practical aspect makes it the best of its kind in the state.
(CurtinUniversity)/ http://www.youtube.com/watch?v=cgHpBH9QFsI
When disparate but complimentary domains are brought together, something wonderful can emerge from the overlap that would not otherwise exist. Finding the sweet spot were the right elements are brought together in the right balance is the true art of fostering collaboration. Of course, an organization must have a culture that values, supports
The larger an organization gets, the more difficult it becomes to answer these questions. An HR system may have resumes and CVs on file, but those documents are usually out of date and were likely tailored to fit a job posting rather than to reflect actual skills and interests. If the knowledge you need lies outside of your department, or worse outside of your company altogether, connecting with the right person is difficult even if you can identify them. Finally, if the planets align and the right people with the right expertise do manage to connect, will they be able to share information? Will all parties use the same terminology to refer to the same thing? Will their databases and web services be able to share information in a meaningful way? Unless and until each of these areas is addressed, an organization will never reach its full collaboration and innovation potential.
These questions are nothing new and have in fact been at the heart of knowledge management efforts for decades. Attempts to answer them have yielded mixed results, usually because they are focused on a single area, technology or technique. The phone directory might get revised. The biography section of the company website may get a facelift. A new knowledgebase might be created. These efforts, while admirable, are Band-Aids that do not move an organization forward in any substantive way. Even more ambitious KM initiatives generally end-up becoming siloed projects that fail to address the need for a comprehensive approach to building and sustaining collaboration. A multipronged, integrated approach is required. Three key disciplines, when used in concert, can provide the framework and mechanisms to realize the full potential of the collaborative enterprise.
http://www.nexialgroup.com/blog/